African Soup in a Bag

... So tasty so easy

Product Satisfaction Guarantee
We guarantee your satisfaction with all our African soup in a bag products.
If you do not feel that your purchase has lived up to expectations, you have 30 days from time of receipt to return unused items.
We will gladly refund the purchase price, exchange it for same item or credit the amount against the purchase of another item.
Unfortunately, we cannot refund your shipping charges.


Returns and Exchanges


Crediting Your Refund

Once we have received and process your return, we will issue a credit to the credit card on which the purchase was made.
If you paid for your merchandise by check, please allow two business weeks for refund to be processed.

How do I return or exchange an item
Please email us at info@africansoupinabag.com attention customer service and tell us the following:
1. Your invoice number and when you received your shipment
2 Reason for the return
3. Which action you'd like to take, refund, replacement or exchange.
We will issue to you a return authorization number Our warehouse can only receive and process shipments with a return number on the outside of the package.
Returns must be within 30days of receipt. There is a restocking charge of 20%.
Shipping charges are nonrefundable.

What if I received a wrong item
Call customer services at 1-734-646-5050 for assistance. Monday - Friday from 9:00am - 5:00pm Eastern Time.
Please have your account number ready to ensure fast service.

What if an item is missing
Call customer services at 1-734-646-5050 for assistance.
Monday - Friday from 9:00am - 5:00pm Eastern Time.
Please have your account number ready to ensure fast service

What if I received a damaged item
Call customer services at 1-734-646-5050 for assistance.
Monday - Friday from 9:00am - 5:00pm Eastern Time.
Please have your account number ready to ensure fast service
We will promptly send a replacement or issue full refund after you have returned he damaged item within 30days of receipt.
You are not charged any additional shipping and handling fees for the replacement shipping.

Are shipping and handling charges refundable
Unfortunately, we cannot refund shipping and handling charges.

When will my credit appear on my account
Once we have received and processed your return, we will issue a credit to the credit card on which the purchase was made.
If you paid for your merchandise by check, please allow two business weeks for refund check to be processed.

AFRICAN SOUP IN A BAG ---SO TASTY ---- SO EASY

For large orders, call the toll free or local number for price quote)

Call Toll-free: 1-734-646-5050